Privacy & Cookie Policy
At XSOOT, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, store, and safeguard your information.
This Privacy Policy applies to personal information collected by XSOOT (SMC-PRIVATE) LIMITED (operating as XSOOT) through our website www.xsoot.com, mobile applications, and customer support channels.
By using our website and services, you consent to the data practices described in this policy.
Information We Collect
We collect information you provide directly to us, as well as data gathered automatically when you browse our platform:
Personal Information Provided directly
- Contact Data: Full name, email address (support@xsoot.com), phone number.
- Fulfillment Data: Shipping address, billing address.
- Account Data: Username, password, order history.
- Customer Support: Inquiries, feedback, and communications sent to our team.
Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, time spent, referring websites, search terms.
- Cookies & Tracking: Technical data collected via cookies, pixel tags, and web beacons.
How We Use Your Information
We process your personal information to deliver a secure, efficient, and customized shopping experience, including:
- Processing, fulfilling, and delivering your orders.
- Sending order confirmations, shipment tracking updates, and invoices.
- Providing customer service and managing returns or exchanges.
- Protecting our website against fraud, unauthorized transactions, and security risks.
- Improving our website performance, catalog offerings, and user experience.
- Complying with applicable legal, tax, and regulatory obligations.
Payment Security & Data Protection
We implement robust technical and organizational measures, including 256-bit SSL encryption, restricted access controls, and continuous system monitoring, to safeguard your personal data from unauthorized access, disclosure, or alteration.
Sharing Information with Third Parties
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers necessary to fulfill your orders and operate our business:
- Fulfillment & Logistics Partners: Warehouses and shipping carriers (e.g., DHL Express) to package and deliver your orders.
- Payment Processors: Gateways to process payments securely.
- IT & Analytics Providers: Hosting, website management, and traffic analysis services.
- Legal & Regulatory Authorities: Only when required by law, subpoena, or to protect our legal rights.
Cookie Policy
Cookies are small text files stored on your device when you visit our website. We use cookies to enable site functionality, remember your preferences, and analyze site performance.
Essential Cookies
Necessary for the operation of the website, such as managing your shopping cart, user session, and secure checkout navigation.
Analytics & Performance Cookies
Help us understand how visitors interact with the site, measure conversion rates, and resolve layout errors.
You can choose to disable or clear cookies through your web browser settings. However, disabling essential cookies may impact your ability to place orders or navigate certain site features.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request updates to inaccurate or incomplete data.
- Deletion: Request that we delete your personal information (subject to legal retention requirements).
- Opt-Out: Unsubscribe from promotional email updates at any time via the "Unsubscribe" link or by contacting us directly.
To exercise any of these rights, please submit a request to support@xsoot.com.