Shipping Policy

AtΒ XSOOT, we are committed to delivering high-quality products and a reliable shopping experience. Because we offer a curated selection of products from multiple international brands and suppliers, our return and refund policy is designed to be transparent, fair, and efficient for our customers.

By placing an order on www.xsoot.com, you agree to the terms outlined in this Return & Refund Policy.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, unworn, and in the same condition as received

  • The item must be returned in its original packaging

  • All tags, manuals, accessories, and promotional items must be included

  • The product must not show signs of use, damage, or tampering

  • A valid proof of purchase or order confirmation must be provided

XSOOT reserves the right to reject return requests if the product does not meet these conditions.

2. Return Request Process

To initiate a return request, customers must contact our support team within 7 days of delivery.

Please include the following information:

  • Order number

  • Product name

  • Reason for return

  • Clear photos of the product (if damaged or incorrect item received)

Return requests can be submitted via:

Website: www.xsoot.com
Email: support@xsoot.com

Once your request is reviewed and approved, our team will provide return instructions and the return shipping address.

Returns sent without approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

At XSOOT, we take product quality seriously. If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Customers must provide:

  • Order number

  • Clear photos showing the damage or defect

  • Photos of the packaging (if applicable)

After verification, XSOOT will offer one of the following solutions:

  • Free replacement of the item

  • Full refund

  • Store credit (if preferred by the customer)

In these cases, XSOOT will cover the return shipping cost.

4. Non-Returnable Items

Some items cannot be returned due to hygiene, safety, or brand restrictions. These include:

  • Personal care or beauty products that have been opened

  • Underwear, intimate wear, or swimwear

  • Customized or personalized products

  • Digital products or downloadable items

  • Clearance, promotional, or final sale products

  • Gift cards

These items are non-refundable and non-returnable unless they arrive damaged or defective.

5. Refund Process

Once the returned item is received by our team or supplier, it will undergo a quality inspection.

If the return is approved:

  • Refunds will be processed within 5–7 business days

  • The refund will be issued to the original payment method used during checkout

For Cash on Delivery (COD) orders, refunds may be issued through:

  • Bank transfer

  • Mobile wallet transfer

  • Store credit on the XSOOT account

Customers will receive a confirmation email once the refund has been processed.

Please note that depending on your bank or payment provider, it may take additional processing time for the funds to appear in your account.

6. Return Shipping Policy

Return shipping responsibility depends on the reason for the return.

XSOOT will cover return shipping if:

  • The item received is defective

  • The item received is damaged

  • The wrong product was delivered

Customer will cover return shipping if:

  • The customer ordered the wrong item

  • The customer changed their mind

  • The product is no longer needed

Shipping costs are non-refundable unless the return is due to an error from XSOOT.

7. Order Cancellation

Customers may cancel their order before it has been processed or shipped.

Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, customers may need to follow the standard return process after receiving the item.

8. Branded Products

XSOOT operates as an online, offering products from multiple brands, Some products may be shipped directly from partner location.

Because of this:

  • Return addresses may vary depending on the partner

  • Return processing times may differ slightly

  • Some products may have specific return restrictions

Our support team will guide customers through the correct return procedure.

9. Refund Delays or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank or payment account again

  2. Contact your credit card provider or bank

  3. If the issue remains unresolved, contact our support team

10. Contact Information

If you have any questions about our Return & Refund Policy, please contact our customer support team.

Website: www.xsoot.com
Customer Support Email: support@xsoot.com

Our support team typically responds within 24–48 hours.

Customer Commitment

At XSOOT, we strive to provide a trustworthy shopping experience with:

βœ” Premium quality products
βœ” International safety standards
βœ” Secure online payments
βœ” Fast worldwide shipping
βœ” Reliable customer support

Your satisfaction is our priority, and we are always here to help.